Terms and Conditions for the FAKRO CONNECT Programme
These terms and conditions (Terms) apply to installers (you and your) who participate in FAKRO’s loyalty programme where participating installers earn points in accordance with the programme rules (FAKRO CONNECT Programme). By participating in the FAKRO CONNECT Programme, you agree to the following terms and conditions:
1. WHO WE ARE
FAKRO GB Limited (FAKRO, we, us and our) is a manufacturer of roof windows and is a company registered in England and Wales under registration number 04009932 and our registered office is at Fakro House, Astron Business Park, Hearthcote Road, Swadlincote, Derbyshire DE11 9DW.
2. ACCEPTANCE OF THE TERMS
By enrolling in the FAKRO CONNECT Programme via the mobile application enabling participation in the FAKRO CONNECT Programme via mobile devices (smartphones) with Android or iOS operating systems (FAKRO CONNECT Application or Application), you agree to comply with these Terms and the CONNECT App Terms of Use
https://fakro.center/en-gb/terms-of-service/ (together the Contract).
3. CONTACT US
4. CHANGES TO THESE TERMS
4.1 FAKRO may vary the FAKRO CONNECT Programme at any time by giving not less than 1 days’ notice through the Application of the update or change.
4.2 If a Participant does not accept the changes notified to it under clause 4.1, they shall notify FAKRO. Failure to accept the changes will result in withdrawal from the FAKRO CONNECT Programme within 14 days of the announcement of the changes and deletion of the Participant’s account.
4.3 If the Participant does not notify FAKRO that is objects to the changes within 14 days of the date the changes were communicated to Participants, the Participant shall be deemed to have accepted the changes.
4.4 FAKRO may withdraw the Participant’s FAKRO CONNECT Programme at any time by giving the Participant not less than 30 written notice.
5. FAKRO CONNECT PROGRAMME
5.1 The FAKRO CONNECT Programme is a scheme where a user of the FAKRO CONNECT Application who purchases and installs FAKRO products in the course of their business including but not limited to a sole trader or an installation company represented by its owner, co-owner, or an employee designated by the owner (Participant or you) earn Points in accordance with the rules set forth in these CONNECT Programme Terms and Conditions. In these Terms, a Point shall mean a value assigned by FAKRO to a Participant registered in the FAKRO CONNECT Programme who has performed the actions required by these CONNECT Programme Terms and Conditions and documented them by scanning QR codes from selected FAKRO products/instruction manuals or by submitting the first pages of installation manuals for selected products. Each Point shall have a value assigned by FAKRO for the installation of selected products as specified in clause 7.5 (Point Value).
5.2 During the FAKRO CONNECT Programme, Participants can scan unique QR codes located on nameplates or installation manuals using the FAKRO CONNECT Application. Alternatively, if such codes are unavailable, Participants can submit the first pages of the installation manuals.
5.3 By joining the FAKRO CONNECT Programme, Participants confirm their acceptance of these Terms, the FAKRO CONNECT App Terms of Use and the privacy policy for the FAKRO CONNECT Application.
5.4 The FAKRO CONNECT Programme is only available to Participants based in the UK.
5.5 The goal of the FAKRO CONNECT Programme is to reward Participants for installing selected FAKRO products, provided the conditions outlined in these Terms are met. In these Terms, a Reward mean a benefit in the form of goods, vouchers, or other items specified in the Rewards Catalogue, awarded by FAKRO to the Participant for accumulated Points and the Rewards Catalogue means a list of rewards offered by FAKRO to the Participant in exchange for Points collected in the Application. The current list of rewards is available in the Application. Each Reward includes a name, description, example photo, and the number of points required to redeem it.
6. PARTICIPATION IN THE PROGRAM
6.1 Employees and representatives of companies within the FAKRO Group, as well as their immediate family members (in particular, spouses, children, parents, and siblings), are excluded from participating in the FAKRO CONNECT Programme.
6.2 Participation in the FAKRO CONNECT Programme is only possible through the FAKRO CONNECT Application. The Participant shall comply, and shall ensure that each of its employees, directors, officers and representatives who are authorised to use the FAKRO CONNECT Application on its behalf comply, with the terms set out in the CONNECT App Terms of Use.
6.3 Enrolment in the FAKRO CONNECT Programme can occur at any time during its duration by downloading the FAKRO CONNECT Application on a mobile device (smartphone), available in the APP Store and Google Play, and the registration of an account by or on behalf of a Participant.
6.4 To participate in the FAKRO CONNECT Programme, registration is required in accordance with the FAKRO CONNECT App Terms of Use, which involves:
6.4.1 Downloading the FAKRO CONNECT Application;
6.4.2 Registering by providing the following details: name, surname, email address, and company VAT ID;
6.4.3 Automatic verification of the Participant using the provided VAT ID;
6.4.4 Registration confirmation – an email with an activation link is sent to the Participant’s email address. To complete registration, the Participant must activate the link by clicking on it. This action notifies FAKRO of the completed registration. The registration confirmation must occur on the same mobile device used during the registration process (data entry).
6.5 Only a Participant who is an active company on Companies House will be able to pass the pass verification.
6.6 After completing the entire registration process, the Participant gains access to features such as the QR code scanner, the ability to view the number of accumulated Points, and the option to exchange Points for Rewards.
6.7 A Participant may opt out of the FAKRO CONNECT Programme at any time by either:
6.7.2 not logging into the user account or not accessing the Application for a continuous period of 24 months.
6.8 Pursuant to clause 6.7.1, FAKRO shall notify Participants by email to confirm the user account has been deleted.
6.9 Pursuant to clause 6.7.2, Participants shall receive an email 30 days prior to deletion of the user account. If the user account continues to be inactive after receiving notification, FAKRO shall send a final notification email 14 days prior to deletion of the user account.
6.10 Upon account deletion, any points collected by the Participant that were not redeemed for Rewards by the time of resignation from the FAKRO CONNECT Programme will be forfeited. The user account is either deleted or deactivated in such a way that it remains visible only to FAKRO (this second scenario occurs when the Participant has redeemed points for Rewards).
7. RULES FOR EARNING POINTS
7.1 Points are automatically credited upon correctly scanning the QR code from the nameplate or the QR code on the installation manual of FAKRO products using the FAKRO CONNECT Application.
7.2 If no QR code is available, proof of installation consists of submitting the first pages of installation manuals for eligible products. These manuals must be sent to FAKRO by email to
connect@fakrogb.com. The manuals are then reviewed, and if FAKRO is reasonably satisfied as to the installation the total points earned are credited to the Participant’s account.
7.3 Points awarded in the FAKRO CONNECT Programme cannot be traded or transferred to any third party, exchanged for cash or other benefits not specified in the FAKRO CONNECT Programme.
7.4 Points may not be credited if:
7.4.1 The QR code has already been scanned-QR codes are unique and can only be scanned once in the FAKRO CONNECT Programme for point allocation;
7.4.2 Points were credited in violation of or contrary to these Terms; or
7.4.3 In the case of installation manuals, if the submitted documents are non-original or damaged to the extent that the product type cannot be identified or FAKRO (acting reasonably) is not satisfied on the basis of the submitted documents as to the installation.
7.5 The credit of any Points may be reversed and such Points deducted from the Participant’s account if the Participant returns a product when it is entitled to under any applicable terms of sale in respect of the product
7.6 Points allocation:
7.6.1 6 Points per scanned QR code for
7.6.1.1 PTP-V P2 windows in any size
7.6.2 8 Points per scanned QR code for
7.6.2.1 PTP-V P5 windows in any size
7.6.3 12 Points per scanned QR code for
7.6.3.1 PTP-V P2 Z-wave,Solar,WiFi, PTP-V P5 Z-wave,Solar,WiFi,
7.6.4 12 Points per scanned QR code for
7.6.4.1 Manual Flat Roof windows
7.6.5 14 Points per scanned QR code for
7.6.5.1 Z-wave,Solar,WiFi Flat Roof Windows
7.7 After completing the correct registration, the Participant receives a one-time bonus of 10 Points to start. Throughout the FAKRO CONNECT Programme, FAKRO may conduct dedicated marketing activities for registered Participants, such as contests and special actions.
7.8 Participants can earn additional Points or Rewards not listed in the Rewards Catalogue (e.g., event invitations, merchandise) through special campaigns.
7.9 FAKRO may temporarily adjust Point Values during special promotions, notifying Participants via the Application.
7.10 FAKRO reserves the right to randomly verify submissions, including scanned QR codes and submitted installation instructions, potentially requiring proof of purchase or installation location details.
7.11 If a Participant refuses verification or fails to provide evidence, FAKRO may withhold Rewards.
8. REWARDS AND REWARDS CATALOGUE
8.1 FAKRO acts as the promoter of the FAKRO CONNECT Programme.
8.2 Redeeming Points for Rewards reduces the Participant's balance by the value of the selected Rewards. Redemption of any Points is final and Points will not be recredited in any circumstances.
8.3 Rewards are delivered within 30 business days of correctly placing an order.
8.4 Participants can request Rewards at any time during the FAKRO CONNECT Programme.
8.5 Rewards are chosen exclusively through the Application based on the Rewards Catalogue.
8.6 Categories of Rewards:
8.6.1 FAKRO brand products
8.6.2 Gift cards
8.6.3 FAKRO-branded promotional items
8.6.4 Workwear
8.7 Each Reward is assigned a description and Point Value.
8.8 Delivery methods for FAKRO product Rewards:
8.8.1 Gift cards will be delivered via email or post./div>
8.8.2 FAKRO-branded promotional items will be delivered via courier.
8.9 When choosing delivery to a distribution point, the Participant consents to the distributor accepting the Reward on their behalf.
8.10 Other Rewards (gift cards, merchandise, workwear) are delivered via courier to the Participant’s provided address.
8.11 Complaints regarding Rewards are resolved according to our Terms and Conditions FAKRO CONNECT Programme.
8.12 If delivering a Reward becomes impossible for reasons beyond FAKRO’s control, the Participant may opt for point reimbursement or exchange the Reward for one of equal value from the Rewards Catalogue.
8.13 Rewards are subject to availability. FAKRO reserves the right to substitute Rewards for other Rewards of similar value and any changes to the Rewards will be notified to you in writing.
8.14 Information on the value of a selected Reward is available in the Application under the "Order History" section.
9. FAKRO RESPONSIBILITIES
9.1 FAKRO is not liable for errors by the Participant in completing the registration form in the FAKRO CONNECT Application.
9.2 Account-related information (e.g., point balances, participant data) is available in the Participant's app account.
9.4 FAKRO will establish a committee to oversee the FAKRO CONNECT Programme 's proper execution and address Participant complaints.
10. COMPLAINTS PROCEDURE
10.1 Any complaints regarding the FAKRO CONNECT Programme’s implementation can be submitted by registered mail to FAKRO’s address throughout the FAKRO CONNECT Programme 's duration.
10.2 When submitting a complaint, the Participant must provide their full details, i.e. name, surname, address, and a detailed description indicating the reason for the complaint.
10.3 Complaints will be reviewed by a committee consisting of representatives of FAKRO based on these CONNECT Programme Terms and Conditions within 14 working days of receipt.
10.4 The committee's decision will be sent by registered mail to the Participant at the address from which the complaint was submitted within 7 working days from the date of the complaint's resolution.
10.5 Exhausting the complaint procedure described above is not a prerequisite for taking legal action.
11. TERMINATION OF PARTICIPATION IN THE PROGRAMME
11.1 We may suspend or terminate your participation in the FAKRO CONNECT Programme at any time with immediate effect on written notice if:
11.1.1 you make any statement or reference which in FAKRO’s opinion is misleading or affect the reputation of FAKRO;
11.1.2 you fail to comply with any of the terms or obligations in these CONNECT Programme Terms and Conditions;
11.1.3 you take any step or action in connection with you entering administration, provisional liquidation or any composition or arrangement with your creditors (other than in relation to a solvent restructuring), applying to court for or obtaining a moratorium under Part A1 of the Insolvency Act 1986, being wound up (whether voluntarily or by order of the court, unless for the purpose of a solvent restructuring), having a receiver appointed to any of your assets or ceasing to carry on business;
11.1.4 you suspend, threaten to suspend, cease or threaten to cease to carry on all or a substantial part of your business;
11.1.5 there is a change of control of your organisation; or
11.1.6 your financial position deteriorates to such an extent that in our opinion your capability to adequately fulfil your obligations under the Contract has been placed in jeopardy.
11.2 On termination of your participation in the FAKRO CONNECT Programme, any points collected by the Participant that were not redeemed for Rewards at the date of termination will be forfeited. Your user account is either deleted or deactivated in such a way that it remains visible only to FAKRO (this second scenario occurs when the Participant has redeemed points for Rewards).
12. APP AVAILABILITY AND LIMITATION OF LIABILITY
12.1 We aim to make the Application available to you on a 24/7 basis. We reserve the right to take some or all of our Application offline as required for routine and emergency maintenance or repairs. We will give you as much notice of such downtime as is reasonably possible. All communications using the internet may be affected by events outside our reasonable control.
12.2 Nothing in the Contract limits any liability which cannot legally be limited, including liability for death or personal injury caused by negligence and fraud or fraudulent misrepresentation.
12.3 Subject to clause 12.2, we will not be liable to you, whether in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising under or in connection with the Contract for:
12.3.1 loss of profits;
12.3.2 loss of revenue;
12.3.3 loss of sales or business;
12.3.4 loss of opportunity;
12.3.5 loss of agreements or contracts;
12.3.6 loss of use or corruption of software, data or information;
12.3.7 loss of or damage to goodwill or reputation; and
12.3.8 any indirect or consequential loss.
12.4 Subject to clause 12.2, as the FAKRO CONNECT Programme and the Application are made available to you free-of-charge we shall have no liability of any kind in any circumstances whatever to you or any user in respect of the FAKRO CONNECT Programme or the Application.
12.5 Our liability to you in respect of any FAKRO products purchased by you shall be as set out in out the terms and conditions applicable to the supply of such products.
12.6 Save as set out explicitly elsewhere in this agreement, no representations, conditions, warranties or other terms of any kind are given in respect of the FAKRO CONNECT Programme and the Application, and all statutory warranties and conditions are excluded to the fullest extent possible.
12.7 This clause 12 will survive termination of the Contract.
13. INTELLECTUAL PROPERTY RIGHTS
All intellectual property rights in or arising out of or in connection with our products, the FAKRO CONNECT Programme and the Application will be owned by us.
14. HOW WE MAY USE YOUR PERSONAL INFORMATION
15. CONFIDENTIALITY
15.1 We each undertake that we will not at any time during the Contract disclose to any person any confidential information concerning one another's business, affairs, customers, clients or suppliers, except as permitted by clause 15.2.
15.2 We each may disclose the other's confidential information:
15.2.1 to such of our respective employees, officers, representatives, subcontractors or advisers who need to know such information for the purposes of exercising our respective rights or carrying out our respective obligations under the Contract. We will each ensure that such employees, officers, representatives, subcontractors or advisers comply with this clause 15; and
15.2.2 as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority.
15.3 Each of us may only use the other's confidential information for the purpose of fulfilling our respective obligations under the Contract.
16. EVENTS OUTSIDE OUR CONTROL
16.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Contract that is caused by any act or event beyond our reasonable control (Event Outside Our Control).
16.2 If an Event Outside Our Control takes place that affects the performance of our obligations under the Contract:
16.2.1 we will contact you as soon as reasonably possible to notify you; and
16.2.2 our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. We will arrange a new date for performance of the Services with you after the Event Outside Our Control is over.
16.3 You may cancel the Contract affected by an Event Outside Our Control which has continued for more than 120 days. To cancel please contact us. If you opt to cancel we will refund the price you have paid, less the charges reasonably and actually incurred by us up to the date of the occurrence of the Event Outside Our Control.
17. GENERAL
17.1 Assignment and transfer
17.1.1 We may assign or transfer our rights and obligations under these Terms to another entity but will always notify you in writing or by posting on Application if this happens.
17.1.2 You may not assign, novate or transfer your rights or your obligations under these Terms.
17.2 Entire Agreement. These Terms and the documents referred to in it are the entire agreement between you and us in relation to its subject matter. You acknowledge that you have not relied on any statement, promise or representation or assurance or warranty that is not set out in these Terms and the documents referred to in it.
17.3 Waiver. If we do not insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you or that you do not have to comply with those obligations. If we do waive any rights, we will only do so in writing, and that will not mean that we will automatically waive any right related to any later default by you.
17.4 Severance. Each paragraph of these Terms operates separately. If any court or relevant authority decides that any of them is unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
17.5 Third party rights. This contract is between you and us. No other person has any rights to enforce any of its terms.
17.6 Notices. Any notice given to a party under or in connection with these Terms shall be in writing and shall be delivered by hand or by pre-paid first-class post or other next working day delivery service at its registered office (if a company) or its principal place of business (in any other case). Any notice shall be deemed to have been received: (i) if delivered by hand, at the time the notice is left at the proper address; or (ii) if sent by pre-paid first-class post or other next working day delivery service, at 9.00 am on the second working day after posting. This clause 10.6 does not apply to the service of any proceedings or other documents in any legal action or, where applicable, any other method of dispute resolution.
17.7 Governing law and jurisdiction. These Terms are governed by English law and we each irrevocably agree to submit all disputes arising out of or in connection with these Terms and the documents referred to in it to the exclusive jurisdiction of the English courts.
17.8 The Administrator reserves the right to conduct random verification of submissions at any stage of the programme, including those scanned by participants as part of the programme, as well as submitted fitting instructions. The Administrator has discretion in the method of verification, including verifying the proof of purchase of the FAKRO product being assembled or based on checking the location of the assembly.
17.9 If the Participant does not consent to verification or does not provide appropriate evidence during verification or does not indicate the location of the assembly, the Administrator may refuse to issue the prize or exclude the Participant from the programme.
17.10 If the Participant is excluded from the programme after the Award has been granted, the Administrator has the right to seek the return of that Award or its equivalent value, in case it is not possible to return the Award.
17.11 The Administrator is not responsible for any malfunction of the e-mail or courier
17.12 The programme operates only in the UK and covers products installed in the UK. FAKRO GB Limited does not ship prizes outside of the UK.